Terms & Conditions

1.  On acceptance of a quotation an official purchase order is required before work commences.
2.  Changes to design and layout after the brief is taken by Visualcom will be charged out at an hourly rate of $100.00.  All quotations are based on information taken at the initial brief.
3.  Quality of artwork supplied by the client will determine quality of finished graphics. Refer to visualcom.com.au for current specifications and recommended formats or contact client services for more information.
4. Visualcom will not be liable for any errors or omissions in the supplied job if supporting files and relevant font information are not supplied with the job.
5. Visualcom will accept no responsibility whatsoever for errors or omissions once test prints have been approved by the client. In any circumstance, Visualcom Pty Ltd liability is limited to the cost of reprinting the output.
6. Visualcom will not be liable for copyright infringement occasioned by output to client’s specification.  The onus to ensure no breach of copyright remains firmly with the client.
7. Copyright applies to Visualcom Pty Ltd designs until the client makes full payment of accounts.
8.  Cancellation of a project after all details and the quotation conformation are finalised will result in an invoice to a minimum value of 40% of the total job price.
9. All prices quoted are excluding GST unless otherwise stated with a notation shown against the price quoted.
10. Courier charges and related costs will be passed on to the client.
11. On acceptance of a quotation a 50% deposit may be required if the total quotation amount is greater than $5,000.
12. Due to the comprehensive and large nature of some jobs and the specialised skills required to complete some of the processes, we normally require a minimum of 48 hours to turn around the job unless otherwise agreed between the client and Visualcom Pty Ltd.
13. Visualcom Pty Ltd will not be responsible for any damage to property and/or injury to persons resulting from incorrect use and/or maintenance of products supplied or installed by Visualcom Pty Ltd.
14. All external sign work legally requires council approval or a signed disclaimer on behalf of the client indemnifying Visualcom Pty Ltd from damages/costs resulting from council action.  It is the responsibility of the client to notify Visualcom Pty Ltd should council application on the client’s behalf be required.
15. A fee applies in the event Visualcom Pty Ltd submits council applications for sign work on behalf of the client.
16. Quote valid for 30 days.
17. Our trading terms are an established account facility or cash, cheque, Visa, MasterCard, American Express or Eftpos before or on receipt of work.  (A $30+GST minimum credit card charge applied).
18. Title of goods does not pass until full payment is made.
19. In the event an unpaid account is referred to a collection agency we reserve the right to add collection costs to the balance outstanding.
20. Visualcom reserve the right to vary these trading terms.
21. The customer warrants that the copyright in the source material provided to Visualcom is owned by the customer and  warrants that the copyright in the source material provided to Visualcom is owned by the customer or the customer has a license to the copyright to permit Visualcom to provide the services detailed in the quotation.  The customer releases and indemnifies Visualcom for breach of this clause.
22. Visualcom will not be held liable for any subsequential or consequential costs beyond the scope of works specified on this quotation.